We have a
30 Day Return
Policy. We extend our return policy
during the winter holiday season.
Jewelry purchased in November or December 2017 may be
returned through January 10, 2017.
If you have extenuating circumstances, please contact
If you received free shipping for an order over $125, and
you wish to return the purchase, a
shipping fee of $4.95 will be deducted from your
Only unworn & undamaged
merchandise will be accepted for a return.
subject to our approval once we verify the
condition of the item.
Jewelry that shows sign of wear, or has been
damaged WILL NOT be accepted for a
Custom engraved items, special orders,
and custom orders, & bulk orders (5+
pieces per style) are not returnable.
Please follow these instructions when
returning an item:
- Contact us by phone or email for a
Return Authorization Number
and our return address.
Packages without a return authorization
number are subject to a
15% restocking fee.
- Package the item(s) in the original gift box.
- Mail the item(s) back in a box or bubble
- Include your return authorization number.
- For your protection, we suggest that you
insure the package for the full amount of
the invoice, including any shipping charges
you incur. The Jewelry Vine is not
responsible for lost or damaged return
Your credit card or PayPal account will be
refunded within 1 week after the return is
Please note: Original shipping fees ARE NOT refundable.
International Shipping does not include
import duties or custom fees.
International customers are
fully responsible for all duties, taxes, and
fees. These fees are not deducted from returns.
If you need to cancel your order, please contact
us immediately. As long as your item hasn't already shipped, we will cancel your
order and refund your account.
The Jewelry Vine does not exchange merchandise.
If you are not pleased with your purchase you
may return it. You can then place a new order. We will
make every effort to ship your package to you as
soon as possible. Shipping fees are the
Replacement or Repair
We warranty our
jewelry for 30 days against any manufacturer's
defects. If a jewelry item fails within that
period of time, we will replace
the item. Issues arising from normal wear and
tear, accidental breakage, loss, or abuse are
not covered under this warranty. The
customer is responsible for a $5.00 shipping and
handling fee. Payment can be made via a personal check or money order payable to
The Jewelry Vine. Please remember that items
being shipped back to us must be sent back in a
box or bubble mailer.
In the rare event that our shipping
carrier states that they have delivered your
package, but you claim that you did not receive
it, we will file an insurance claim for your
order. In order for us to refund your order
or send you replacement merchandise, we must receive a
signed letter from you (which can be mailed or
that the item was ordered, but wasn't received.
We need this letter before we can refund you or
send you replacement merchandise.