We have a 30 Day Return Policy. Original shipping fees ARE NOT refundable.
(We extend our return policy during the winter holiday season. Items bought in November 2019 may be returned thru 01/05/2020.
•Only unworn & undamaged merchandise will be accepted for a return.
•Returns are subject to our approval once we verify the condition of the item. Jewelry that shows sign of wear, or has been damaged WILL NOT be accepted for a return.
•Items returned after the 30-day return policy will be subject to a 20% restocking fee or not accepted for a refund (our discretion).
•Custom engraved items, special orders, and custom orders, & bulk orders (5+ pieces per style) are not returnable.
•If you received free shipping for an order over $100, and you wish to return the purchase, a shipping fee of $4.95 will be deducted from your refund.
Please follow these instructions when returning an item:
- Email us at [email protected] for a Return Authorization Number.
If you would like a Prepaid Return Label, we will issue one upon request for a fee of $7.95 which will be deducted from your refund amount.
Packages without a return authorization number are not accepted.
- Mail the item(s) back in it’s gift box, in a bubble mailer or small box to:
The J Vine
1360 Clifton Avenue, Suite 263
Clifton, NJ 07012
- Include your return authorization number.
Your credit card or PayPal account will be refunded within 1 week after the return is received.
Note: Original shipping fees ARE NOT refundable.
International Shipping does not include import duties or custom fees.
International customers are fully responsible for all duties, taxes, and fees. These fees are not deducted from returns.
The Jewelry Vine does not exchange merchandise. If you are not pleased with your purchase you may return it. You can then place a new order. We will make every effort to ship your package to you as soon as possible. Shipping fees are the customer’s responsibility.
If you need to cancel your order, please contact us immediately. As long as your item hasn’t already shipped, we will cancel your order and refund your account.
We warranty our jewelry for 30 days against any manufacturer’s defects. If a jewelry item has issues within that period of time, we will replace the item. Issues arising from normal wear and tear, accidental breakage, loss, or abuse are not covered under this warranty. The customer is responsible for a $5.00 shipping and handling fee. Payment can be made via a personal check or money order payable to The Jewelry Vine.
In the rare event that our shipping carrier states that they have delivered your package, but you claim that you did not receive it, we will file an insurance claim for your order. In order for us to refund your order or send you replacement merchandise, we must receive a signed letter from you (which can be mailed or emailed) stating that the item was ordered, but wasn’t received. We need this letter before we can refund you or send you replacement merchandise.