Warranty We stand behind your purchase for 30 days from the time you receive your order. Any type of manufacturing defect will show up within that time period. After 30 days, and not longer than 90 days of purchase, we may be able to offer you a repair. Typical repair fees are $15 excluding shipping costs, and are determined by the repair needed. (We will truly try to assist you!) Shipping costs to ship the jewelry back to us for repair, as well as the cost to ship the repaired item back to you are separate fees. Sorry, but we cannot replace or refund lost jewelry.
If you prefer a different style than the piece your ordered, kindly place a new order. When a ring, bracelet, or earring style comes in multiple sizes, we are happy to exchange that style for the larger or smaller size. Return Labels are $5.95 and can be requested by initiating a return.
We offer free shipping on orders over $25. Original shipping fees are not refundable. Prepaid return labels are $5.95 and will be deducted from the refund. FedEx is not refunding for transit delays or weather related delays.
Privacy & Secure Ordering Policy
We do not sell, trade, or transfer your personal information to outside parties. Our website runs on a secure server. Your personal credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Payment Gateway’s database.
Terms of Sale, Refund & Return Policy
We accept returns for 30 days from receipt of your order. Only new, unworn jewelry in original condition is accepted for a return. Customized or personalized items cannot be returned or refunded and take extra time to ship.
To return items eligible for a refund, you agree to complete the return form on our website and agree to our return policies.
Damaged items from wear and tear or negligence are not returnable & lost jewelry (jewelry that has fallen off) cannot be refunded. If jewelry is bent after wear, and stones fall out or enamel wears off, this is not a manufacturing defect.
We provide a return label for any item that has a manufacturing defect or is damaged in transit.
Items must be returned in their gift box.
Incorrect Shipping Address on Order
If the shipping address you provide is incorrect we will reship the order once the package is returned to us by the shipping carrier, or we can refund the order minus the shipping fee ($4.95 if you received free shipping.) If you prefer a refund, the $4.95 free shipping will be deducted from the refund.
Style Mistake & Reshipment
If we mistakenly ship an incorrect style to you (unusual, but it can happen), and we ship the correct style in advance of receiving the incorrect style back, we trust that you will use the prepaid return label we send you in a timely way (within 7 days) and you will send the incorrect style back to us. If we see that the item is not in transit back to us within 14 days, you agree that your credit card will be charged for the item.
Proper Fit and Release of Liability
Jewelry is not a one-size-fits-all product. Although an item may be recommended for a certain age group this is only a recommendation. The item must fit properly on the individual child’s ear, finger, wrist, or neck. If it does not fit well, do not wear it. An improper fit can cause jewelry to be lost or to break.
Jewelry is always worn at one’s own risk. All jewelry is susceptible to wear and tear and requires care and maintenance. We are not responsible for an allergic reaction from sterling silver or gold jewelry. Agreement to this policy means you release The Jewelry Vine from liability for damage or injury incurred while wearing a piece of jewelry. If your child is wearing a piece of jewelry, it is your responsibility to monitor the child, especially babies and toddlers, as jewelry contains small pieces and could present a choking hazard.
Delayed Package in Transit
We do not reship delayed in transit orders. This policy applies all year round, but especially during the winter holiday season for Xmas.
If we agree to reship or refund your order that is 21+ days in transit and not delivered (30+ days for international shipments) and the shipment subsequently arrives, you agree to:
a.) be recharged for the shipment when it is delivered (in essence we reverse the refund)
b.) return the order to us (with tracking proof that it is back in transit to us) within 5 business days of receipt or you will be recharged for the jewelry.
Custom fees, duties, taxes, and/or VAT are the customer’s responsibility and are assessed by your country.
If you refuse your shipment and the package is sent back to us, we do not refund the original shipping fees.
If need to cancel your order or change a shipping information for any reason, please contact us as soon as possible. Include your order number, and name, and if your order hasn’t shipped, we will cancel it. If it has shipped, it is subject to our return policy. The Jewelry Vine reserves the right to delay shipmet or to cancel any order which is missing verifiable shipping or billing information, or which appears fraudulent. Fraudulent orders are a crime and we report fraud to legal authorities.