Policies

Warranty We stand behind your purchase for 30 days from the time you receive your order. Any type of manufacturing defect will show up within that time period. After 30 days, and not longer than 90 days of purchase, we may be able to offer you a repair. Typical repair fees are $15 excluding shipping costs, and are determined by the repair needed. (We will truly try to assist you!) Shipping costs to ship the jewelry back to us for repair, as well as the cost to ship the repaired item back to you are separate fees.

Exchanges
If you prefer a different style than the piece your ordered, kindly place a new order. When a ring, bracelet, or earring style comes in multiple sizes, we are happy to exchange that style for the larger or smaller size.  Return Labels are $5.95 and can be requested by initiating a return.

Shipping Fees
We aim to offer you the best shipping rates possible. Please note that if you received free shipping and you choose to return your order, $4.95 will be deducted from the refund. Original shipping fees are not refundable. 

Privacy & Secure Ordering Policy
We do not sell, trade, or transfer your personal information to outside parties. Our website runs on a secure server. Your personal credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Payment Gateway’s database.

Delays in Transit
USPS or FEDEX may delay a package in transit due to any number of reasons beyond our control. USPS delayed shipments are not considered lost until 21 days after shipment for domestic packages and 45 days for international packages. Due to COVID some packages are taking an exceedingly long time to move through international channels. We suggest FEDEX or DHL for international deliveries.

If we refund or reship a USA order delayed  21+ days in transit, or an international order delayed 45+ days, you are responsible for completing an insurance affidavit stating you never received the original shipment. If the original shipment arrives but is not sent back to us, you will be billed/charged for the second shipment.

Order Cancellation
If need to cancel your order or change a shipping information for any reason, please contact us as soon as possible. Include your order number, and name, and if your order hasn’t shipped, we will cancel it. If it has shipped,  it is subject to our return policy. The Jewelry Vine reserves the right to delay shipping or to cancel any order which is missing verifiable shipping or billing information, or which appears fraudulent. Fraudulent orders are a crime and we report fraud to legal authorities.