Terms of Sale, Refund & Return Policy
Returns
We accept returns for 30 days from receipt of your order. Only new, unworn jewelry in original condition is accepted for a return.
To return items eligible for a refund, you agree to complete the return form on our website and agree to our return policies.
Damaged items from wear and tear or negligence are not returnable & lost jewelry (jewelry that has fallen off) cannot be refunded.
We provide a return label for any item that has a manufacturing defect or is damaged in transit.
Items must be returned in their gift box.
Customized or personalized items cannot be returned or refunded and take approximately 5 days to ship.Â
Refunds & Shipping FeesÂ
Original shipping fees are not refundable.
FedEx is not refunding for transit delays or weather related delays.
Incorrect Shipping Address on Order
If the shipping address you provide is incorrect we will reship the order once the package is returned to us by the shipping carrier, or we can refund the order minus the shipping fee ($4.95 if you received free shipping.) If you prefer a refund, the $4.95 free shipping fee will be deducted from the refund.
Proper Fit and Release of Liability
Jewelry is not a one-size-fits-all product. Although an item may be recommended for a certain age group this is only a recommendation. The item must fit properly on the individual child’s ear, finger, wrist, or neck. If it does not fit well, do not wear it. An improper fit can cause jewelry to be lost or to break.
Jewelry is always worn at one’s own risk. All jewelry is susceptible to wear and tear and requires care and maintenance. We are not responsible for an allergic reaction from sterling silver or gold jewelry. Agreement to this policy means you release The Jewelry Vine from liability for damage or injury incurred while wearing a piece of jewelry. If your child is wearing a piece of jewelry, it is your responsibility to monitor the child, especially babies and toddlers, as jewelry contains small pieces and could present a choking hazard.Â
Style Mistake & Reshipment
If we mistakenly ship an incorrect style to you (unusual, but it can happen), and we ship the correct style in advance of receiving the incorrect style back, we trust that you will use the prepaid return label we send you in a timely way (within 7 days) and send the incorrect style back to us. If we see that the item is not in transit back to us within 14 days, you agree that your credit card will be charged for the item.
International Orders
Custom fees, duties, taxes, and/or VAT are the customer’s responsibility and are assessed by your country.
If you refuse your shipment and the package is sent back to us, we do not refund the original shipping fees.Â
Delayed Package in Transit
We do not reship delayed in transit orders. This policy applies all year round, but especially during the winter holiday season for Xmas.
If we agree to reship or refund your order that is 21+ days in transit and not delivered (30+ days for international shipments) and the shipment subsequently arrives, you agree to:
a.) be recharged for the shipment when it is delivered (in essence we reverse the refund)
or
b.) return the order to us (with tracking proof that it is back in transit to us) within 5 business days of receipt or you will be recharged for the jewelry.
Order Cancellation
An order that hasn’t shipped may be cancelled. If it has shipped, it is subject to our return policy. The Jewelry Vine reserves the right to delay a shipment or cancel any order which is missing verifiable shipping or billing information, or which appears fraudulent.
